![]() ![]() I started logging into canvas to take a 30 minute quiz just so the app would freeze and crash over a dozen times, effectively taking more time than the quiz allowed for, granting me a 0 on it. If you need assistance with this, please contact the ASU Experience Center who will be happy to assist you!Īssistance is available 24/7.This is the first app review I’ve ever made and I’ll just start off by saying that using lockdown browser was the absolute worst test taking experience I have ever had. Respondus can be uninstalled following its use if you choose. Please consult with your computer manufacturer for details on how to do this.įor Mac: Try resetting SMC (System Management Controller) and NVRAM (Non-volatile RAM).īeyond this, if the problem persists after following the above steps, you will need to use a different computer for your exams that require Respondus LockDown Browser. If they have, try resetting the BIOS to the factory defaults. You may also want to reinstall Respondus LockDown Browser to ensure that you have the latest version.įor Windows: You should ensure that BIOS settings on your computer have not been altered. Here are some troubleshooting steps you can try to resolve the issue you're experiencing.įirst, please try disabling any third-party anti-virus software that may be running. Because the browser detected this signature, it will not allow you to continue. LockDown Browser doesn't support any kind of virtualized environments on student-owned computers regardless of whether it is running inside or outside of the VM environment. This page means that either a virtual environment is in use or the computer is putting out the signature of a virtual environment. Please try disabling any antivirus software and attempt to re-launch RLDB. Some antivirus programs may interfere with RLDB’s ability to run properly.RLDB is not compatible with virtual machines or virtual machine software such as Parallels, VMWare, VirtualBox, Linux-WINE, etc.Click the information icon in the LockDown Browser toolbar (Blue “i”).Click “Check for Updates”.Follow the steps below to manually update the program. ![]() Update RLDB - Respondus does not automatically update when it is opened.The following steps can be helpful in resolving these issues. When using RLDB, users may experience some issues including blank screens, failure to respond, or an inability to access their exams. If you see a Server pop-up message box appears, select Connect to Canvas at ASU and Continue.Click the Respondus LockDown Browser icon to open. ![]() For Windows, the Respondus LockDown Browser should appear on your Desktop. For Mac, the Respondus LockDown Browser should appear in your Applications folder.
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